Fresh gladly accepts returns for unwashed, unworn, unaltered product with tags attached for store credit ONLY. Contact us for a return authorization prior to shipping your items back. Returns must be received within 30 days of the date you received your shipment. If you received an item that is damaged it must be reported within 7 days of delivery- no exceptions. The refund will be issued within 3-5 business days from the time we receive your return. Original shipping cost will not be included in the refund. If the amount returned no longer qualifies your for free shipping those original shipping costs will be deducted from your refund. You will be responsible for return shipping costs as well via the same method the item was shipped to you. Shoes must be returned in their original shoe box. Please return shoes in another box or shipping bag to avoid shoe box damage. Items that are final sale, smell of cigarette smoke, laundry detergent, or have visible wear from being worn will not be accepted. These items will be shipped back to the customer at their expense. All returns are subject to denial or a $5 restocking fee if they do not meet our return policy. All sale items, headwear, earrings, camisoles, leggings and bralettes are FINAL SALE. No exceptions, no exchanges.